We, Snail Consultancy Private Limited (hereinafter referred to as the “Company​”) a private limited company, incorporated under the provisions of the Indian Companies Act, 2013, and having its registered office at atA-106, United Business Park, LBS Road, Bhandup West, Mumbai, represented by its members, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns. The creator of this Privacy Policy ensures our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about an online website called ' (hereinafter referred to as the “Website​”). In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
🔹The term You & User ​shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
🔹 ‘You’ where the context relates to Premium User & 'Permiun User' means any individual, as the case may be, who is interested in paying a certain amount to the Website for certain additional benefits in terms of commission that can be earned for referrals, and who plays the role of a ‘broker’, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
🔹 The terms ‘We’​, ‘Us’​, ‘Our’ ​shall mean the Website and/or the Company, as the context so requires.
🔹The term ‘Services​’ shall mean the business of providing a portal for Premium Users and Users, where immovable property owned by Users are distributed and sold to other Users through brokers/partners, and referrals can take place by Users/Premium Users to other Users/third parties.
🔹 The terms ‘Party’ &‘Parties’ shall respectively be used to refer to the User/Premium User and the ​Company individually and collectively, as the context so requires.
🔹 “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
🔹 “Third Parties” refer to any website, company or individual apart from the User and the creator of this Website.
🔹 We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. Since we provide certain services related to buying and selling of properties, as well as providing incentives for brokerage and marketing, we may collect the following information which are appropriately required to provide such services:
🔹 From Users:
🔹 Personal data of the User such as, but not limited to, Name, Address, Email ID, Mobile Number, details of the property, RERA Registration number for the property.
🔹 Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.
🔹 Premium Users:
🔹 Personal data of the Premium User such as, but not limited to, Name, Address, Email ID, Mobile Number, payment information, GST IN, RERA –Agent registration ID.
🔹 Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.
🔹 The User submissions section of the Website is moderated to ensure accurate testimonials when such reviews/comments are shared by Users. Published submissions are genuine and are not edited or altered by the Website. The Website reserves the right to post or remove any submission at its discretion.
🔹 By posting Your comment(s), rating(s), forum(s), video(s), testimonial(s), review(s) or submission(s) ("Submission") on our website, you give us permission to reprint or use the Submission. You also are agreeing to the following:
🔹 The reprint or use of the Submission will be at our discretion and without compensation;
🔹 The use of the Submission with or without any pseudo (pen) name credit;
🔹 The Website’s perpetual and assignable right to use the Submission;
🔹 The use of the Submission locally, nationally or globally in any media, information or communication platform (including Internet advertising) currently in use or later developed.
🔹 Other than Your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Submission.
🔹 The Website may include advertisement hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the Website, which are provided by persons or companies other than Us.
🔹 You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, Websites, companies or persons, nor do We endorse any advertising, products or other material on or available from such external Websites or resources.
🔹 You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You, as a result of the collection and/or disclosure of Your personal information by external Websites, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such Websites, websites or resources. This external Website, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external Website and review their privacy policy. We allow third parties/individuals to display advertisements when you use the Website.
🔹 The information provided by You at the time of registration and thereafter shall be used to contact You when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, Your personal data may be collected and stored by Us for internal record.
🔹 We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.
🔹 In case We are acquired by or merged with another company, We shall be legally obliged to share information disclosed by You and information about You to the company we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email to review our revised privacy policy, as and when Your Personal Information is shared with or becomes subject to a different privacy policy.
🔹 We use data collection devices such as "cookies" on certain pages of our Website. A cookie is a small data file sent by our website onto your computer, tablet, Smartphone or similar device each time you use the device to visit our website. Cookies mean that the next time you visit the Website our system recognizes your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. A cookie itself contains no personal data and does not collect any personal data. Cookies can store user settings and other information.
🔹 We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information You submitted while on our site.
🔹 Any cookies sent by the site operator and stored on your device are designated “first-party cookies”. Some cookies may be placed by other parties; these are then designated “third party cookies”. First party cookies are those cookies which are associated with the host name. Third party cookies are cookies from other domains. Some of our business partners (e.g., advertisers) use Cookies on our site. We have no access to or control over these Cookies, as they are generated by third party provider domains, and can therefore only be administered by the respective third party. This privacy statement covers the use of cookies by the first party only and does not cover the use of cookies by any advertisers.
🔹 Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users/Premium Users may fully avail of the services of the Website.
🔹 We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.
🔹 Due to the existing regulatory environment, We cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.
🔹 External Service Providers:
🔹 ​There may be a number of services offered by external service providers that help You use our Website. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
🔹 Law and Order:
🔹 ​We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.
🔹 Any information that you make publically available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.
🔹 Following registration, You can review and change the information You submitted at the stage of registration. An option for facilitating such change shall be present on the home screen of the Website and such change can be facilitated by emailing us at [.]. If You change any information, We may keep track of Your old information.
🔹 If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please write to or email us as soon as possible, at [.]. We shall promptly correct any information found to be incorrect. All User profiles are kept confidential and are not viewable by any other members/users.
🔹 We shall retain in Our files, information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.
🔹 We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.
🔹 You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Website or otherwise and Your use and access of websites and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.
🔹 Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.
🔹 Our Privacy Policy may change from time to time.
🔹 Unified Database. By using Hookfish CRM with other parts of the Subscription Service, you understand that all Contact Information will be stored in a unified database of Contacts associated with your subscription, and that all workflows you use will pull from this unified list of Contacts. While there’s no charge for Contacts in Hookfish, if you subscribe to our Full-Service Marketing Hookfish Products, you will be charged for Contacts as part of your fee for those products, even if they are added through Hookfish and whether or not there is an email address associated with a Contact. If a Contact is imported from Hookfish into our Full-Service Marketing Hookfish Products without an associated email address, it cannot be automatically de-duplicated so may result in duplications within your Hookfish account.
🔹 Outbound Calling via We do not guarantee the availability of our Hookfish outbound calling feature in any or all geographical areas. If you are interested in obtaining a list of countries to which we currently offer outbound calling, please contact our Support team. We may update this list at any time without notice to you. We may also disable your ability, or charge you a fee, to make calls to certain countries if we choose to, even if we generally offer outbound calling to these countries. One reason we may do this is if you are making a disproportionate or excessive number of calls to these countries.
🔷 Facebook and Instagram
🔹 Facebook Ads
🔹 If you share any data from your Hookfish Account with Facebook, as part of our Ads integration, Facebook’s ad terms will apply: As part of the integration, the Subscription Service receives user token with permissions on ad accounts and pages. The Subscription Service can view but does not store all the ad accounts and pages that you have permission for. Facebook will share with the Subscription Service: settings details (e.g., name, budget, bid strategy, creative) and performance metrics (impressions, clicks, etc.) for all campaigns, ad sets, and ads in the ad accounts the user has “connected” to the Subscription Service. If you choose to sync leads, the Subscription Service will receive webhook updates when a new lead form submission occurs on a page a user has connected to your account. The Subscription Service will pull all lead submissions for Pages the user has connected. The Subscription Service will log these submissions as form submissions in the CRM.
🔹 Facebook and Instagram :
🔹 If you choose to connect your Facebook and/or Instagram account with our Social Tool (subject to your product tier), as part of posting to Facebook and/or Instagram through the Subscription Service, the Hookfish platform will store your posts and publish only at the time you schedule. Additionally, the Subscription Service will add tracking code to any post URL generated through the Hookfish Platform, solely for the purpose of tracking clicks. The Subscription Service stores comments and replies on your posts, as well as analytics for the performance of your posts.
🔹 Ad Network Pixel and Tags :
🔹 The Subscription Service will receive the selected ad network (for all Ad Network) pixel/tag identification as part of connecting you account to that network. The Subscription Service will automatically place this pixel/tag on the user’s website pages where hookfish tracking code is present. This pixel/tag sends and tracks information about your website visitors back to the network, enabling conversion tracking and website audience creation.