We, Snail Consultancy Private Limited (hereinafter referred to as the “Company”) a private limited
company, incorporated under the provisions of the Indian Companies Act, 2013, and having
its registered office at atA-106, United Business Park, LBS Road, Bhandup West, Mumbai,
represented by its members, where such expression shall, unless repugnant to the context
thereof, be deemed to include its respective legal heirs, representatives, administrators,
commitment to Your privacy with regard to the protection of your invaluable information.
(hereinafter referred to as the “Website”). In order to provide You with
Our uninterrupted use of services, We may collect and, in some circumstances, disclose
information about you. To ensure better protection of Your privacy, We provide this notice
explaining Our information collection and disclosure policies, and the choices You make
about the way Your information is collected and used.
ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING
ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING
USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS
PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR
INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.
🔹The term You & User shall mean any legal person or entity accessing or
using the services provided on this Website, who is competent to enter into
binding contracts, as per the provisions of the Indian Contract Act, 1872.
🔹 ‘You’ where the context relates to Premium User & 'Permiun User' means
any individual, as the case may be, who is interested in paying a certain amount
to the Website for certain additional benefits in terms of commission that can be
earned for referrals, and who plays the role of a ‘broker’, who is competent to
enter into binding contracts, as per the provisions of the Indian Contract Act,
🔹 The terms ‘We’, ‘Us’, ‘Our’ shall mean the Website and/or the Company, as
the context so requires.
🔹The term ‘Services’ shall mean the business of providing a portal for Premium
Users and Users, where immovable property owned by Users are distributed and
sold to other Users through brokers/partners, and referrals can take place by
Users/Premium Users to other Users/third parties.
🔹 The terms ‘Party’ &‘Parties’ shall respectively be used to refer to the
User/Premium User and the Company individually and collectively, as the
context so requires.
🔹 “Personal Information” shall mean and refer to any personally identifiable
information that We may collect from You. For removal of any doubts, please
refer to Clause 2.
🔹 “Third Parties” refer to any website, company or individual apart from the User
and the creator of this Website.
🔷 INFORMATION COLLECTED
🔹 We are committed to respecting Your online privacy. We further recognize Your need for
appropriate protection and management of any Personal Information You share with us.
Since we provide certain services related to buying and selling of properties, as well as
providing incentives for brokerage and marketing, we may collect the following information
which are appropriately required to provide such services:
🔹 From Users:
🔹 Personal data of the User such as, but not limited to, Name, Address, Email ID,
Mobile Number, details of the property, RERA Registration number for the property.
🔹 Tracking Information such as, but not limited to the IP address of your device and
Device ID when connected to the Internet.
🔹 Premium Users:
🔹 Personal data of the Premium User such as, but not limited to, Name, Address, Email
ID, Mobile Number, payment information, GST IN, RERA –Agent registration ID.
🔹 Tracking Information such as, but not limited to the IP address of your device and
Device ID when connected to the Internet.
🔹 The User submissions section of the Website is moderated to ensure accurate testimonials
when such reviews/comments are shared by Users. Published submissions are genuine and
are not edited or altered by the Website. The Website reserves the right to post or remove any
submission at its discretion.
🔹 By posting Your comment(s), rating(s), forum(s), video(s), testimonial(s), review(s) or
submission(s) ("Submission") on our website, you give us permission to reprint or use the
Submission. You also are agreeing to the following:
🔹 The reprint or use of the Submission will be at our discretion and without
🔹 The use of the Submission with or without any pseudo (pen) name credit;
🔹 The Website’s perpetual and assignable right to use the Submission;
🔹 The use of the Submission locally, nationally or globally in any media, information or
communication platform (including Internet advertising) currently in use or later
🔹 Other than Your pseudo (pen) name, which we may or may not use, your personal contact
information will not be disclosed in connection with our reprint or use of your Submission.
🔷 EXTERNAL LINKS ON THE WEBSITE
🔹 The Website may include advertisement hyperlinks to other websites, applications, content or
resources. We have no control over such external links present in the Website, which are
provided by persons or companies other than Us.
🔹 You acknowledge and agree that We are not responsible for any collection or disclosure of
your Personal Information by any external sites, Websites, companies or persons, nor do We
endorse any advertising, products or other material on or available from such external
Websites or resources.
🔹 You further acknowledge and agree that We are not liable for any loss or damage which may
be incurred by You, as a result of the collection and/or disclosure of Your personal
information by external Websites, sites or resources, or as a result of any reliance placed by
You on the completeness, accuracy or existence of any advertising, products or other
materials on, or available from such Websites, websites or resources. This external Website,
websites and resource providers may have their own privacy policies governing the
collection, storage, retention and disclosure of Your Personal Information that You may be
subject to. We recommend that You enter the external Website and review their privacy
policy. We allow third parties/individuals to display advertisements when you use the
🔷 OUR USE OF YOUR INFORMATION
🔹 The information provided by You at the time of registration and thereafter shall be used to
contact You when necessary. For more details about the nature of such communications,
please refer to our Terms of Service. Further, Your personal data may be collected and stored
by Us for internal record.
🔹 We use Your tracking information such as IP addresses, and or Device ID to help identify
you and to gather broad demographic information.
🔹 In case We are acquired by or merged with another company, We shall be legally obliged to
share information disclosed by You and information about You to the company we are
acquired by or merged with. In the event of a merger or acquisition, We shall notify You by
🔹 We use data collection devices such as "cookies" on certain pages of our Website. A cookie is
a small data file sent by our website onto your computer, tablet, Smartphone or similar device
each time you use the device to visit our website. Cookies mean that the next time you visit
the Website our system recognizes your device, and cookies assist us in providing customized
services. We also offer certain features that are only available through the use of a "cookie".
Cookies can also help us provide information, which is targeted to your interests. Cookies
may be used to identify logged in or registered users. A cookie itself contains no personal
data and does not collect any personal data. Cookies can store user settings and other
🔹 We will not share any personally identifiable information provided by this Cookie with any
third party. We will, however, link data stored in Cookies to the personally identifiable
information You submitted while on our site.
🔹 Any cookies sent by the site operator and stored on your device are designated “first-party
cookies”. Some cookies may be placed by other parties; these are then designated “third party
cookies”. First party cookies are those cookies which are associated with the host name.
Third party cookies are cookies from other domains. Some of our business partners (e.g.,
they are generated by third party provider domains, and can therefore only be administered by
🔹 Your information is regarded as confidential and therefore shall not be divulged to any third
party, unless if legally required to do so to the appropriate authorities, or if necessary to
ensure Users/Premium Users may fully avail of the services of the Website.
🔹 We shall not sell, share, or rent your personal information to any marketing agencies or any
other such companies that indulge in unsolicited communications. Any communication by Us
🔷 DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
🔹 Due to the existing regulatory environment, We cannot ensure that all of your Personal
Information shall never be disclosed in ways other than those described in this Privacy
Policy. Although we use industry standard practices to protect your privacy, we do not
promise, and you should not expect, that your personally identifiable information or private
communications would always remain private.
🔹 External Service Providers:
🔹 There may be a number of services offered by
external service providers that help You use our Website. If You choose to use these
optional services, and in the course of doing so, disclose information to the external
service providers, and/ or grant them permission to collect information about You, then
🔹 Law and Order:
🔹 We cooperate with law enforcement inquiries, as well as
other third parties to enforce laws, such as: intellectual property rights, fraud and
other rights. We can, and You so authorise Us, disclose Your Personal Information to
law enforcement and other government officials as We, in Our sole discretion, believe
necessary or appropriate, in connection with an investigation of fraud, intellectual
property infringements, or other activity that is illegal or may expose Us/ Us or You
to any legal liability.
🔹 Any information that you make publically available on the site may be potentially viewed by
any party, and by posting such material it is deemed that you consent to share such
information with such parties.
🔷 ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
🔹 Following registration, You can review and change the information You submitted at the
stage of registration. An option for facilitating such change shall be present on the home
screen of the Website and such change can be facilitated by emailing us at [.]. If You change
any information, We may keep track of Your old information.
🔹 If you believe that any information we are holding on you is incorrect or incomplete, or to
remove Your profile, please write to or email us as soon as possible, at [.]. We shall promptly
correct any information found to be incorrect. All User profiles are kept confidential and are
not viewable by any other members/users.
🔹 We shall retain in Our files, information You have requested to remove for certain
circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and
conditions. Further, such prior information is never completely removed from Our databases
due to technical and legal constraints, including stored 'back up' systems. Therefore, You
should not expect that all of Your personally identifiable information shall be completely
removed from our databases in response to Your requests.
🔷 . SECURITY
🔹 We treat data as an asset that must be protected against loss and unauthorised access. We
employ many different security techniques to protect such data from unauthorised access by
members inside and outside the Company. We follow generally accepted industry standards
to protect the Personal Information submitted to Us and information that we have accessed.
However, “perfect security” does not exist on the Internet. You therefore agree that any
security breaches beyond the control of Our standard security procedures are at Your sole risk
🔹 You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out
of disclosure of Personal Information by You to Third Parties either through Our Website or
otherwise and Your use and access of websites and resources of Third Parties. We assume no
liability for any actions of Third Parties with regard to Your Personal Information, which
You may have disclosed to such Third Parties.
and severable from all and any other paragraphs herein except where otherwise expressly
indicated or indicated by the context of the agreement. The decision or declaration that one or
more of the paragraphs are null and void shall have no effect on the remaining paragraphs of
🔹 Unified Database. By using Hookfish CRM with other parts of the Subscription Service, you understand that all Contact Information will be stored in a unified database of Contacts associated with your subscription, and that all workflows you use will pull from this unified list of Contacts. While there’s no charge for Contacts in Hookfish, if you subscribe to our Full-Service Marketing Hookfish Products, you will be charged for Contacts as part of your fee for those products, even if they are added through Hookfish and whether or not there is an email address associated with a Contact. If a Contact is imported from Hookfish into our Full-Service Marketing Hookfish Products without an associated email address, it cannot be automatically de-duplicated so may result in duplications within your Hookfish account.
🔹 Outbound Calling via Hookfish.in. We do not guarantee the availability of our Hookfish outbound calling feature in any or all geographical areas. If you are interested in obtaining a list of countries to which we currently offer outbound calling, please contact our Support team. We may update this list at any time without notice to you. We may also disable your ability, or charge you a fee, to make calls to certain countries if we choose to, even if we generally offer outbound calling to these countries. One reason we may do this is if you are making a disproportionate or excessive number of calls to these countries.
🔷 Facebook and Instagram
🔹 Facebook Ads
🔹 If you share any data from your Hookfish Account with Facebook, as part of our Ads integration, Facebook’s ad terms will apply: https://www.facebook.com/legal/self_service_ads_terms. As part of the integration, the Subscription Service receives user token with permissions on ad accounts and pages. The Subscription Service can view but does not store all the ad accounts and pages that you have permission for. Facebook will share with the Subscription Service: settings details (e.g., name, budget, bid strategy, creative) and performance metrics (impressions, clicks, etc.) for all campaigns, ad sets, and ads in the ad accounts the user has “connected” to the Subscription Service. If you choose to sync leads, the Subscription Service will receive webhook updates when a new lead form submission occurs on a page a user has connected to your account. The Subscription Service will pull all lead submissions for Pages the user has connected. The Subscription Service will log these submissions as form submissions in the CRM.
🔹 Facebook and Instagram :
🔹 If you choose to connect your Facebook and/or Instagram account with our Social Tool (subject to your product tier), as part of posting to Facebook and/or Instagram through the Subscription Service, the Hookfish platform will store your posts and publish only at the time you schedule. Additionally, the Subscription Service will add tracking code to any post URL generated through the Hookfish Platform, solely for the purpose of tracking clicks. The Subscription Service stores comments and replies on your posts, as well as analytics for the performance of your posts.
🔹 Ad Network Pixel and Tags :
🔹 The Subscription Service will receive the selected ad network (for all Ad Network) pixel/tag identification as part of connecting you account to that network. The Subscription Service will automatically place this pixel/tag on the user’s website pages where hookfish tracking code is present. This pixel/tag sends and tracks information about your website visitors back to the network, enabling conversion tracking and website audience creation.